Never Hear The Dreaded “No” Word Again

Tag: * Top Rated,Personal GrowthNeill Gibson

In a recent post I talked about how I try to hear everything as either “please” or “thank you,” and how this supports the quality of communication and connection I have with others, and thereby improves the quality of my relationships.

While that practice provides invaluable support for both my personal and professional relationships, there’s another practice I picked up along the way that fits with it hand-in-glove.No to no sign

Long ago I heard Kelly Bryson, author of Don’t Be Nice, Be Real, ask the question: “Where could you go if you weren’t afraid of ‘no’?”

He points out how many people are prevented from going after what they want in life by their fear of hearing that dreaded word, “NO!”

It’s a good point, and one that I’ve taken to heart. Here’s how the question occurs to me these days…

Where Could You Go If You Never Heard “No”?

What would it take to transform your fear of hearing the word “no” in your most important relationships–intimate, dating, family, work … ? Even better, how would it be if no one ever said “no” to you again?

Well, the easy way to never hear no is by never again asking anyone for anything. But that’s living kind of small isn’t it?

“Well, isn’t it inevitable,” you might ask, “that if you ask people for things that some of them are bound to say ‘no’?”

Here’s the trick–and it’s not really a trick at all.

Never hearing “no” starts by understanding that you never hear what other people say in the first place. Never!

You only hear what your brain tells you that you think they’ve said.

What’s the difference?

I know you believe you understood what you think I said, but I’m not sure you realize that what you heard is not what I meant.

Somewhere I read that the words people use only convey 10% to 20% of the meaning that is intended. Another 20% to 30% is conveyed through intonation, pitch, pacing, etc. of the voice. And the remainder, the bulk of the meaning, is conveyed through facial expression and body language.

Then your own frame of mind gets added in, and your circumstances, and everything else that goes along with the way your brain is influenced in its interpretation.

And here’s where your interpretation gets even more dubious.

The more reactive you are to hearing certain things the more your transparent beliefs, unacknowledged commitments and habitual interpretations are likely to cause you to misinterpret the other person’s intended meaning.

It seems obvious that you never hear what somebody else says, you only hear what your brain has interpreted that they’ve said.

How to Hear “No” as “Yes”

The problem with the word “no” is that it conveys too little information. “No” is actually an expression that a person wants something different than what you’ve requested, but without any explanation of what they do want instead.

That’s why I don’t think there is a more emotionally charged word in the language than the word “no”. It conveys too little information–and we usually fill in the blanks with the worst possible stories.

I’ve come to understand that whenever a person says “no” to something I’ve requested, they’re actually saying “yes” to a different strategy than the one they inferred from my request.

“No” simply means that they prefer a different strategy they believe is more likely to get them what they value or what they need.

The “Yes” Guess Game

So people never say “no” to what you’ve requested. They’re always saying “yes” to something else that they prefer, but they’re not letting you in on what they’re saying “yes” to.

In my mind, negotiation is all about creating alignment in the areas of values and strategies–and in that order.

So, since I can’t hear “no” anymore, my natural inclination is to begin to discover the unexpressed values and strategies that the other person prefers to the ones implicit in my request.

What’s most important for me here is to make sure that wherever we end up in the negotiation, we find strategies that are entirely in harmony with both of our values and that don’t leave anything out that either of us need to be satisfied.

Turning “No” into Know

How to orchestrate such a negotiation is a little bit beyond the scope of one blog post. Simply put, you need to have a conversation that primarily has your attention focused on creating an alignment of your values. Once this alignment has been achieved then, and only then, try work out strategies that will be successful in respecting what everyone wants.

Even without all of the distinctions you may need to have such a conversation, hopefully you’ve gotten the gist of how it might possible that you would never hear “no” again.

Because really “no” is only a poorly expressed “yes.”

(Mmmmm, “Distinctions!” There is a juicy topic…)

Would You Take On This Practice – Yes or No?

Again, I’m interested in hearing your thoughts about the possibility of never hearing “no” again, and what happens the next time you try hearing “yes” instead.

Until next time …

Committed to Your Success,
Neill Gibson


Is More Self Esteem Really the Issue?

Tag: Personal Growth,Self EsteemBeth and Neill

Am I Good Enough?

self-esteem contemplation

Are you concerned that you’re not really good enough to achieve what you want– that you don’t really deserve to be happy? if this sounds familiar, then the first step is to determine what prevents you from having high self-esteem in the first place.

We believe so many people have low self-esteem because most of us grown up in cultures that use rewards and punishment as a way to get us to behave the way others want us to. As we grow up in this system we end up developing certain beliefs about ourselves. As we focus on these beliefs, we have experiences that reinforce these limiting beliefs which in turn create negative habitual thinking patterns about ourselves.

It’s the same as when you want a new car, as soon as you pick the exact model you want you begin to notice that car everywhere.

It’s no different when you focus your attention on yourself. If you think there’s no way you’re good enough to get what you want, it’s guaranteed you’ll notice yourself not being good enough to get what you want again and again.

Experience the Difference

These negative beliefs you create about yourself, prevent you from having confidence in what you can achieve. They also dramatically limit the possibilities you have about what you can do and who you see yourself to be. As you become more and more conscious of these limiting beliefs, the sooner you’re able to create more of what you want in your life. This is how you raise self-esteem–by having experiences that prove you are competent and able to achieve what you set out to do.

Power Up Your Self-Confidence and Self-Esteem Today!

Today, start paying attention to what you’re thinking. Anytime you feel uncomfortable, Ask yourself the question: “What negative belief is preventing me from enjoying this moment?” if you find one… start focusing your attention on something you enjoy in the situation, even if it’s something small. Because what you focus your attention on will grow.

Our goal is to support you in creating a life you love. We know we’re not the only ones with great ideas or have found ways that might support you. For this reason, from time to time we introduce you to others and their posts that we’ve enjoyed and think you might as well.

Here are a few other people talking about self-esteem and what they’ve discovered. Enjoy!

With love,

Beth

The Problem With Building High Self Esteem – But the problem that we describe as “low self esteem” is actually a fear that we aren’t really worthy. It’s about feelings of low self worth. And that’s why we react so strongly and with such emotion. Healthy self esteem is the ability …

Living Passionately Radio Show – 09/04/08 Episode – 7 Steps to Rebuilding your Self-Esteem after Divorce – The reason for and the process of divorce is as varied as the shape of snowflakes. There is however a commonality among most divorce survivors – low self-esteem. …

How To Battle Low Self-Esteem – Voice blog post on Snapvine.com.

Building Confidence and Self Esteem in Children – Building Confidence and Self Esteem in Children There are two things that go hand in hand making who the person is today. These are confidence and self esteem. If the person is unaware of one’s potential or what he or she can become, …


Is It Really True? New Rules for the Game of Life Quiz ~ Motivate by Fear?

As promised, here is the first installment of our new monthly feature:

If this is the first time you’re playing along, you may want to read our initial explanation. You can find it here:
Is It Really True? Quiz Intro

Please remember that in this quiz there are no right or wrong answers. We simply want to stimulate dialogue in our community about some of our commonly held cultural beliefs. This quiz comes out of a practice we have of asking ourselves if the beliefs we hold as the “truth” are our own, or if we have just adopted them unquestioningly. We hope you enjoy playing along.

Here’s the first statement…

Fear of getting a ticket is the best way to stop people from speeding.

Do you agree or disagree?

Here’s what we came up with when we examined the statement.

Why would governments give tickets in order to stop people from speeding?

We believe that everything we say or do is to meet a need or experience something we value. And when we want something we come up with ideas for getting it–strategies such is giving tickets to people that don’t obey the speeding laws in order to stop people from speeding. Since cultures, societies, and governments are made up of people, we believe the same holds true at that level.

Keeping all this in mind, the first thing we want to do is get to the essence–the underlying values–hidden within any strategy.

What values are people trying to satisfy with this strategy?

We guess these might be the needs or values underlying the strategy of giving tickets to stop speeding:

  • safety–so less people are injured or die on the roads.
  • predictability–so you have greater confidence about what you can expect when you get on the road.
  • effectiveness–by establishing clear agreement about what is and is not unsafe.

Can you think of any other needs our values people may be trying to satisfy using this strategy?

Why this strategy?

Now the question becomes, why this strategy? In our experience, behind every strategy we choose there is a belief that guides the choice and our subsequent actions. So what’s the cultural belief that led the government to choose this strategy as opposed to any other?

Here’s a possible belief we came up with that might have led to adopting this strategy:

  • People need authorities who “know better” to set strong boundaries that will govern their actions.

Which may point to these even deeper underlying beliefs:

  • People can’t be trusted
  • People only care about themselves
  • People make bad decisions on their own

Can you think of any others beliefs that might lead to making laws that impose traffic fines as a way to prevent speeding?

Does this strategy work?

If your goal is to make people worry about getting a ticket, then we would say this strategy works. But if what you really want is safety, predictability and effectiveness then we think it’s probably not working very well.

Think about it. How often do you still see people speeding? How often do you speed yourself? Why is it that so many people continue to speed if there’s a law that tells you not to, and is enforced by the use of speeding tickets?

We’ve identified a number of reasons for this, but the one we’ve picked to explore here is the difference between intrinsic vs. extrinsic motivation.

We define the difference this way: being motivated from our internal values vs. being motivated from externally imposed consequences.

If you’ve been brought up in a typical world culture, then you are no stranger to externally imposed consequences. They start at a very young age. Early on, the authorities in your life teach you what’s right and what’s wrong, what’s good and what’s bad, what’s appropriate and inappropriate.

And you probably quickly learned that you get punished for being wrong or bad and rewarded for being good or right.

So here’s another rule–don’t speed. Enforced using an externally imposed consequence–you’ll get a speeding ticket that will cost you a lot of money and a lot of time if you disobey.

What does this strategy accomplish?

Let’s recap:

  • There is a cultural belief: People can’t be trusted so authorities must tell them what to do.
  • The culture teaches using a system of punishment and rewards.
  • Government came up with this strategy of punishing people who break speeding laws by giving tickets that costs them both time and money.

But what do most people learn from this strategy–both now and when they were children? In our experience the lesson learned is:

Don’t Get Caught When You’re Breaking the Rules.

Given the number of people who still speed, it doesn’t appear that this strategy–or what people actually learn from it–satisfy the underlying desire for safety, predictability, or effectiveness.

What might satisfy these underlying values?

Now let’s contrast the use of extrinsic motivation with intrinsic motivation. What would it take to cultivate intrinsic motivation?

How would we motivate people to do things–such as obey agreed upon speed limits–simply because this was in harmony with their personally held values?

Let’s start with the underlying belief.

What if we were able to change our cultural belief from “people can’t be trusted,” to “people can be trusted to make decisions that are for the highest good of everyone involved” because they inherently care for, and want to contribute to others and themselves.

Where would this belief take us?

Would we change how teach our children?

Let’s see . . . If our underlying cultural belief was that “people can be trusted to make their own decisions,” then most likely we would want to support them in staying present to what’s most important to them–what they personally value.

And we would probably ensure that our children’s education included developing their emotional intelligence. This would support their ability to make decisions based on how their actions might benefit or impact themselves and those around them.

We would still want to do whatever we could to maintain safety, predictability, and effectiveness on our roads, but with this underlying cultural belief, what strategy might we come up with?

This is where we start getting into very unknown territory. We’re not raised to pay attention to our internal values, or whether the consequences of our actions are in harmony with our values. Instead, we are constantly being distracted by external authority telling us what to do–and by the threat of consequences if we don’t obey.

So where this would go and how it would turn out is anyone’s guess.

But imagine being raised in a culture where your caring, kind and competent nature was valued and nurtured. Where your ability to reason and come up with successful, satisfying choices for everyone concerned was respected.

Imagine that your education, both at home and in school, had focused heavily on supporting you in making your own decisions, with respect for your internal guidance. And it supported this through teaching, conversation and experiences designed to help nurture these abilities.

Now imagine, as a society we have decided that limiting speed really will support achieving the goal of keeping our roads safe, predictable, and effective. What strategy might you use to achieve the greatest possible compliance with these speed limits?

What occurs to you?

That’s our thinking on the subject. Please let us know what occurs to you about any or all of this in the comment field below.

We look forward to reading your response.

With great trust and respect for your ability to choose wisely,

Beth and Neill

PS Please remember to sign up for the RSS feed to make sure you are alerted to our next installment of: Is It Really True?


Communication Across Differences

Difficult Conversations About Tough Issues

With everything that is going on these days–the elections fast approaching, economic worries, and the wars in Iraq and Afghanistan having no end in sight–you’re bound to have a lot on your mind. Are there times you’d like to talk to someone, but feel worried about bringing these topics up for fear it will end up as a debate or even an outright argument?

This fear is the result of the Us Against Them mindset that is so prevalent in our culture. Whenever we disagree with someone, this mindset leads us headlong into intense debates or arguments in order to determine who is right and who is wrong about the issue.

Creating a WE Mindset

In order to create relationships from a new perspective–what we call the We mindset–it’s critical that we start by establishing a sense of alignment.

The process of creating alignment begins by getting clear about what’s important to everyone involved–what you each value. To figure this out you can start by asking: “How do we want to treat each other during the conversation about the issue?” and then, “How can we discover what we each value, rather than just debating our opinions?”

So instead of beginning a conversation by arguing the issue–such as whether or not we need more or fewer troops in Iraq–you try to discover what values are represented by these opinions. People with either of these opinions may each value safety, support, or perhaps predictability.

Discovering Alignment in Underlying Values

That’s the interesting thing about creating alignment. When you get under people’s opinions and get to their values, you’ll find that these are often the same. And that makes it much easier to get on the same page.

Creating this initial alignment is how you start co-creating a context for discussions where everyone’s ideas are heard and valued–where the point is to exchange ideas and gain clarity, rather than prove whose opinion is right and whose opinion is wrong.

Beginning any important conversation by creating alignment paves the way for far greater satisfaction for everyone involved, and allows for the possibility of being heard and understood about what’s really important to you.

“I now see that the major shift in human evolution is from behaving like an animal struggling to survive to behaving like an animal choosing to evolve. … And to evolve, we need a new kind of thinking and a new kind of behavior, a new ethic and a new morality. It will be that of the evolution of everyone rather than the survival of the fittest.”
~Jonas Salk Quote

Alignment is crucial if you want to enjoy the benefits of the We mindset in your relationships.

Two Questions that Ease Communication

So, before you have any important conversation, STOP and ask yourself these questions: “How would I like this conversation to go?” and, “How can we get to what we value rather than just debating our opinions?” This internal clarity will help get you focused on the We mindset prior to starting the conversation.

Then, start the conversation by letting the other person know you would like to hear what’s important to them about the topic, and let them know you’d also like to he heard and understood about what’s going on for you. Ask if that kind of conversation would be enjoyable for them as well.

Remember, the shortest path to a happy life is found through conscious choice.

Until next time…
Beth and Neill

To learn more about creating alignment and how to have a life filled with joy and satisfaction, visit:
The Art of Conscious Connection