What is the number one factor that causes a business to succeed or fail?
This common question has been asked by many people. From corporate giants to first-time business owners. And over and over again the number one answer is–people- the people that work there, and the people you do business with. If this is so, then how do you improve your business?
The key to improving your relationships with your employees and your customers is communication– first, improving the communication with yourself which is what we will discuss in this post and then, improving the communication with your employees, coworkers, and customers, but we’ll leave that part for another post.
Before you can communicate effectively to your employees or customers, you must have a clear, focused intention. This internal communication is what you’ve told yourself about why you’re talking to the other person? What’s important to you about giving this feedback? Why are speaking to this customer? Your employees and customers will sense your intention, whatever it is.
“Leadership is practiced not so much in words as in attitude and in actions.” ~ Harold Geneen
If your intention is to create an environment of clarity, effectiveness, learning and support, how do you think your employee will respond to this intention? If your intention is to create loyal long-term satisfied customers, how do you think your customers will respond. Can you see how a clear, focused intention is easy to convey and hard to resist?
A clear intention encourages open, well-defined, straightforward communication; which, in turn, produces a powerful framework for creating long-term satisfying relationships.
What’s your intention?
Try it out … Any time you’re going to speak with someone at work, first create a clear, focused intention. Ask yourself: “What’s most important to me, about having this conversation, what do I want to create as the outcome?” Keep your intention in mind as you’re having the conversation and watch your relationships blossom.
until next time… keep a conscious
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