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Communication in the Workplace

What is the number one factor that causes a business to succeed or fail?

This common question has been asked by many people. From corporate giants to first-time business owners. And over and over again the number one answer is–people- the people that work there, and the people you do business with. If this is so, then how do you [tag-tec] improve your business[/tag-tec]?

[tag-tec]Improve Your Relationships[/tag-tec].

[tag-tec]The key to improving your relationships with your employees and your customers[/tag-tec] is communication– first, improving the communication with yourself which is what we will discuss in this post and then, improving the communication with your employees, coworkers, and customers, but we’ll leave that part for another post.

Before you can communicate effectively to your employees or customers, you must have a clear, focused intention. This internal communication is what you’ve told yourself about why you’re talking to the other person? What’s important to you about giving this feedback? Why are speaking to this customer? Your employees and customers will sense your intention, whatever it is.

“Leadership is practiced not so much in words as in attitude and in actions.” ~ Harold Geneen

If your intention is to create an environment of clarity, effectiveness, learning and support, how do you think your employee will respond to this intention? If your intention is to create loyal long-term satisfied customers, how do you think your customers will respond. Can you see how a clear, focused intention is easy to convey and hard to resist?

A clear intention encourages open, well-defined, straightforward communication; which, in turn, produces a powerful framework for creating long-term satisfying relationships.

What’s your intention?

Try it out … Any time you’re going to speak with someone at work, first create a clear, focused intention. Ask yourself: “What’s most important to me, about having this conversation, what do I want to create as the outcome?”  Keep your intention in mind as you’re having the conversation and watch your relationships blossom.

until next time… keep a conscious
Beth


Happiness Tip of the Week

Tag: Personal Growth,Stress ReliefBeth and Neill

Stop This, Stop That, I Don’t Think so

Do you prefer keeping your attitude positive? Are you sometimes annoyed or uncomfortable when people start complaining to you? We’ve been asked: ” Is it possible to stop reacting and keep a positive attitude when people around me complain and want me to join in?”

Our favorite answer to this question is: “Give up the hope that you will ever stop reacting”. We let them know that stopping is impossible. This is because you can only start doing something else. The first step to enjoy what’s going on around you is to decide what you “do want” and start doing that instead.

All men have a sweetness in their life. That is what helps them go on. It is towards that they turn when they feel too worn out.”

~ Albert Camus

Knowing what you ” do want ” is the only way you can get it. Check it out for yourself. Today, Every time you hear yourself saying: “I want to stop…” or “I don’t want…” ask yourself: “What ” do ” I want in this situation, or with this person?”

We believe the shortest path to a happy life is found through conscious choice and each time you can bring something up from the subconscious into the conscious you’re on your way to creating a life you truly want.


Happiness and The Law of Attraction

Tag: Happiness,Stress ReliefBeth and Neill

If you believe in the Law of attraction as we do, then creating a happy life must begin by focusing on things that make you happy. We would like to support you today in this process by offering videos that create a feeling of happiness in us. We hope you enjoy them too.

Goldfrapp – Happiness

Free Hug

Animals that make you happy

just something to make you smile – hopefully

Song “Don’t worry, be happy”
by Bobby McFerrin

We wish you a wonderful, happy day. And it least for if you minutes everyday… Don’t worry, be happy


How Do You Deal With Angry People?

Like most things, how you respond to another person’s anger is probably different depending upon your relationship with them and the circumstance. At the same time, you’ll probably recognize some patterns in how you deal with anger

Do you shut down, clam up, and hope they’ll go away? Do you puff up and try to out-bluster them? Do you start explaining, apologizing, or simply flee the scene?

If any of this sound like you, then you’re probably missing the two most important parts of dealing effectively with someone else’s anger, whether it’s a minor upset or full-blown rage.

First, you’ve probably heard someone say, “They are angry at me.” or “I made them angry.” This is the first fundamental mistake most people make when dealing with anger. They falsely believe that someone else can be angry “with them” or that they “can cause” another person’s anger.

The truth is, another person’s upset, anger, or even rage is never ever about you. It is always about how scared the other person is about whether or not they’re going to get something they value, keep something they value, or lose something they value. In other words, it’s always about them and what they value. Always.

Stop Taking It Personally!

When you realize this you can begin to stop taking other people’s anger personally. And this gives you the freedom to really get underneath their anger and create practical, effective solutions that get to the heart of the matter.

Beth and I co-authored an article about this topic that appeared in this month’s issue (Sept. ’08) of the NonviolentCommunication.com eNewsletter. You can read more about this idea of “not taking it personally” there. But I wanted to expand a little bit on one of the points that we made in that article.

And that’s the second most important thing to keep in mind when dealing with anger. And that’s to apply your sharply focused attention on separating the “stimulus” for anger from the “clause” of anger. I say “sharply focused attention” because this is no simple task to separate stimulus from cause, a specially given most people’s lack of experience or training in distinguishing between the two.

Separating Stimulus from Cause

Take the two statements I used as examples above. Both of these statements imply that the stimulus and cause of the other person’s anger is the person making the statement. In fact, it must’ve been something the person said or did, didn’t say, or didn’t do that stimulated this anger reaction in the other person.

But even if you plug in these facts, the statements still do not get to the root of the anger. “Bill is angry because I didn’t return his phone call” “Mary is angry because I didn’t pick her up at the airport on time.” Again, these actions or inactions are only the stimulus for Bill’s and Mary’s anger.

At the root of the anger is their belief that they’re not getting something they value. In this case it might be something like consideration, predictability, or caring. So if you can apply your sharply focused attention to determining what it is that Bill and Mary might value that’s missing for them, you’re much more likely to begin to have a conversation with them about how important those things are to them and how they might be able to get them in the future.

Not Getting What You Want Never Makes You Angry

But even given all that, it’s important to realize that the bills and Mary’s anger is not caused by the fact they are not getting something that is important to them.

So what is the cause? Both Bill and Mary are afflicted with “should” thinking and have adopted the strategy of “being angry” as the best way to get other people to do what they “should” do.

What is “Should Thinking” you ask? Well, that’s the subject of another post.

Until then, I am committed to your success,
Neill Gibson


A Stress Relief Technique that Turns Your Problems into Satisfying Solutions

COMPLAINTS?

Have you ever noticed how much time people spend complaining? If so, you may have noticed that the worst part about complaining is that it eats up a great deal of time and mental energy, leaves us [tag-tec]feeling stressed out[/tag-tec] and doesn’t getting much changed about the situation. Complaining also has physical effect, leaving you feeling tense and uncomfortable and people who are chronic complainers often end up becoming very cynical and negative assuming nothing will ever change.

WHY IS COMPLAINING SO COMMON?

From the time we are small children, our parents have taught us the difference between right and wrong. Everyone knows the “good” and “bad” ways to act.  When someone notices something they don’t like, often the first impulse is to make a judgment about whether it is “right” or “wrong.” This can lead to judging people as inappropriate or unacceptable, based on their actions we observe.

For most people, this judgment acts as a defense mechanism to keep ourselves and our feelings safe. If we can feel that our actions were “right,” then it’s far easier to assume the other person is “wrong.” We assume that if our actions are “right,” then others will not have any reason to judge us, therefore keeping us safe.

All these internal judgments inevitably turn into complaints, and we end up spending our time complaining to ourselves about the situation or the person involved.  However, because complaining actually makes us feel bad—and, as human beings, what we want most is to feel good–we end up sharing our complaints with other people. Our hope is that if we talk to others about our complaint they will agree with us and we will feel better and find the [tag-tec]happiness[/tag-tec] we are actually looking for.

DO YOU EVER COMPLAIN TO OTHER PEOPLE ABOUT YOUR PROBLEMS?

There are two possibilities that can occur when we complain to other people. One possibility is that they may agree with us and join in with the complaining, which leads both parties to feel tense, agitated, and uncomfortable. The next possibility is that the other person disagrees with us, which can lead to additional conflict and more uncomfortable feelings. Regardless of which way the complaining leads, it rarely leads either person to feel better about the situation. Additionally, any time spent complaining is time that is not spent finding a way to make the situation better.

“If you don’t like something change it. If you can’t change it, change your attitude. Don’t complain.” ~Maya Angelou

It is hard to remember the reality of a situation when we spend so much time complaining. The facts get clouded by our blaming, judging, and complaining, which makes us feel more stressed about any situation and less able to find a solution. When we continue to complain about something, we often forget why we even started to complain in the first place.

“The best way to cheer yourself up is to try to cheer somebody else up.” ~Mark Twain

WHY DO WE REALLY COMPLAIN?

One way to stop complaining is to really think about why you are complaining in the first place. Approaching every situation that you had a complaint about as an opportunity to start taking action to change things may help you relieve stress and find more peace and happiness at the same time.

How is this possible? Complaints can actually be the key to your happiness if you use them to unlock the deeper meanings about your judgment and irritation. Complaining is almost always a reflection of your true underlying values and what you want to see happening in this situation. When something you really want is not happening, it will lead to complaining. But, the complaint is merely a distraction from the true situation unless you use it to make a change.

“Now, 10 years later, the person who talked and complained is still talking and complaining and still remains in the same position. The person who took the initiative and found solutions has been promoted several times.” ~Catherine Pulsifer

Here’s the [tag-tec]stress relief[/tag-tec] you’re looking for…

5 KEYS FOR TURNING COMPLAINTS INTO SATISFYING SOLUTIONS

1) If you are looking to find solutions begin by downloading a free Values worksheet to help you identify what is most important to you.

http://www.focusedattention.com/resources/resources.htm

2) After completing the [tag-tec]Core Values[/tag-tec] Worksheet, think about what came up as important topics, and what is missing from the situation that is currently a problem. Identify these using value words.

3) When you catch yourself complaining about a situation, ask yourself:

  • “What would be different if I did not judge this situation as right or wrong?”
  • “What is very important to me that is missing in this situation?”
  • “What can I do to experience what is missing for me?” “What can I change here?”

As an example, you might find that you were hoping for more connection in relationships or more self-discipline to complete tasks and projects.  If you find yourself complaining about being too busy, perhaps what’s missing is balance or relaxation. If you find yourself complaining about your partner nagging at you all the time, then maybe what’s missing is understanding or better communication.

4) Take some time to reflect and ask yourself, “If I could change the situation to include things that are important to me, would I be complaining about the present situation?”

5) Lastly, consider, “How can I act to make a change in this situation to make it include what I want most?”

“When we are no longer able to change a situation, we are challenged to change ourselves.” ~Victor Frankl

Bonus Key) LIVE IN HARMONY WITH WHAT YOU VALUE


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